Methods implemented to overcome barriers during remote consulting
| Barrier | Method used to overcome barrier | Number of clinician respondents using each method |
| Patients with communication (deafness/dysarthria) or cognitive difficulties | Involvement of caregiver/next of kin | 55 (95%) |
| Arrangement of face-to-face consultation | 3 (5%) | |
| Patients who speak only limited English | Involvement of caregiver/next of kin | 42 (70%) |
| Involvement of interpreter | 35 (58%) | |
| (1) Easy to access | 24 (69%) | |
| (2) Not easy to access | 11 (31%) | |
| Arrangement of face-to-face consultation | 3 (5%) | |
| Patients who are difficult to reach | Speaking to patient’s next of kin/carers/nursing staff/nominated others | 21 (51%) |
| Ringing repeatedly | 1 (2%) | |
| Using telephone appointments rather than video | 15 (37%) | |
| Involvement of patient’s GP | 1 (2%) | |
| Arrangement of face-to-face consultation | 5 (12%) |